What you'll need
- Your team marking their visits on their phones
- Open the Board tab and choose The whole day.
- Look under each cleaner's name, above their visits. It shows for today only.
The line comes from the visits they mark on their phone, so it updates when the phone syncs. Their chip at the top shows how many are done, such as Amy 1/4.
The line says one of these:
- Not started · first 4 Hill Road: nothing done yet, and where they start.
- At 59 Askern Road · 12 min: they started that visit 12 minutes ago.
- Between stops · next 15 Daw Lane: they finished a visit and haven't started the next one.
- All finished at 14:20: every visit is done, skipped or no access, and when the last one was.
- No visits left · 3 skipped: every visit was skipped or had no access, so none were done.
Sometimes a second line warns you they're behind:
- Taking longer than the usual 20 min: the visit they're on has taken at least 15 minutes longer than it usually does.
- Late for 15 Daw Lane · due by 12:00: the next visit has a time window, and it has passed.
The line never says where anyone is right now, only what their visits say.
If something goes wrong
- The line hasn't changed for a while: their phone may be out of signal. It catches up when the phone syncs. Pull down on the Board to check again.
- Taking longer shows but all is well: some visits just take longer. Nothing changes for the customer or the cleaner.
Who can do this
The owner, and managers who can see the Board.
Still stuck? Send us a message.
