We're turning this on business by business. If you don't see these options yet, it isn't on for your business.
Cleaners take before and after photos on a visit. A before and an after of the same spot show side by side, as a pair.
- In Messages, open Automatic messages.
- Under When a visit is done, turn on Tell customers we've been, then Send before and after photos when a visit is finished. It's off until you turn it on. Choose Save automatic messages.
The email shows up to two pairs of photos and a link to the visit in the customer's account. A text sends the link only. If Show photos in the customer portal is off in Settings, Invoicing, no photos are sent.
Each customer has Before and after photos on their page: Send them or Don't send them. Customers can change it themselves in their account.
To keep one photo from the customer, open the visit and choose Hide from the customer under the photo. To keep a whole visit's photos private, tick Don't share photos from this visit with the customer. Your team still sees them.
These photos are of the customer's own property, so they don't need marketing consent. Your website only shows photos of customers who agreed to marketing.
Still stuck? Send us a message.