If you take urgent call-outs, turn on We take 24-hour call-outs in Settings, Business details. Customers and website visitors can then ask for one.
- On Team, open the On call tab. It's also in Settings, under More settings, as On-call rota.
- Choose Add on-call time. Choose Who is on call, when it Starts and Ends, and tick Repeat every week if it repeats, with a Last week (optional). One slot can be up to a week. Then choose Add on-call time.
Whoever is on call gets urgent requests by push and email. When nobody is on call, they go to the owners. Times are UK time. In the app, open Me, then On call, to see your own times, even without signal. It's there once you have on-call times. In the business view, owners and managers set the rota there too, with Add on-call time; that needs signal. An urgent request shows as a red card on Today, and opens Urgent call-outs, with Call and Text. Urgent call-outs needs signal.
The owner, and managers with Can approve timesheets and manage stock and vans, set the rota. If “The end must be after the start.” or “A slot can be at most a week. Repeat it weekly instead.” shows, change the times.
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