Before you start
Owners and managers set up two-factor the first time they sign in on the web. Security shows Two-factor enabled when it's on.
- Open Security, from the menu under your name or from Settings.
- Under Backup codes, see how many of your 10 are left. Choose Make new backup codes, and save the new ones: your old codes stop working.
- Under Trusted devices, choose Remove next to a browser you no longer use. You trust a browser when you enter a two-factor code.
Reset two-factor for someone
- On Team, open the person and choose Reset two-factor.
- Add a Reason (optional), which is kept in the audit log, and choose Reset two-factor.
What happens next
A reset removes their authenticator app, backup codes and trusted browsers, signs them out everywhere, and emails them. A manager sets two-factor up again next time they sign in. Cleaners can if they want to; they don't have to.
If something goes wrong
- “Too many resets. Try again later.”: wait a while.
- “We couldn't send them an email, so let them know.”: tell them yourself.
- Lost your own phone: on the sign-in page, choose Lost your phone?, or sign in with a backup code.
Who can do this
Everyone looks after their own backup codes and trusted browsers. Only the owner resets two-factor, for a manager or cleaner.
Still stuck? Send us a message.