Before you start
Hours come from clocking in and out on Today in the app. Breaks are recorded too.
Sending your hours (cleaners)
- In the app, open Me, then My hours and timesheet.
- Under Send my hours, choose After each shift or Weekly. Weekly is the usual.
- Weekly: choose Send week by Sunday evening. You get a reminder at 6pm on Sunday if a shift from that week isn't sent.
After each shift, each shift sends when you clock out, even without signal.
What happens next
The office is told when your timesheet is sent. Once approved, the hours are paid on the next pay run. If the office changes a shift, you're told, with the reason.
Approving hours (owners and managers)
- Team, then Timesheets. Choose the week.
- Tick the people, or Select everyone with shifts to approve, and approve.
Only finished shifts are approved. Shifts not sent from the app can still be approved, so pay isn't held up. To correct a shift, open the person and choose Edit shift, or Add a forgotten shift. You must say why; the reason is kept with the shift and the person is told.
Mileage
Miles for each day's route are worked out each night. Cleaners add other trips in the app, in My mileage, with Add a trip. Owners and managers approve or decline trips in Team, then Mileage. Changing the miles needs a reason. The mileage rate is set with the pay rules.
Time off
- Cleaners open Holidays and time off, choose Request time off, pick Holiday, Unavailable or Off sick, and the days, then Send request.
- The office is told straight away, and approves or declines in Team, then Holiday requests, or in the phone app in Needs you, Approvals. The person is told either way.
Clashes show anyone else off at the same time. Availability shows the week for everyone. The optimiser won't give work to someone on time off, but visits already booked stay where they are until you move them. To do suggests cover.
If something goes wrong
- “The shift must end after it starts.”: check the times.
- “Say why. The reason is kept with the shift.”: add a reason.
- “A shift can't be in the future”: choose today or earlier.
Who can do this
Everyone sends their own hours, mileage and time off. The owner and managers with Can approve timesheets and manage stock and vans approve them.
Still stuck? Send us a message.