Skip a visit or save No access

Before you start

No access is for when you couldn't get in. Skip is for when the visit can't be done this time. Neither marks the work as done.

1. On the visit, tap No access or Skip. On Today, you can also press and hold a visit and choose No access or Skip.
2. Choose a reason. For No access: Locked gate, Gate code didn't work, Car in the way, Dog in the garden, Customer away, Couldn't get in or Other. For Skip: Customer asked, Weather, Unsafe conditions, Not enough time, Customer away or Other.
3. A reason saves as soon as you tap it. Other needs a Note: type it, then tap Save no access or Save skipped visit.

What happens next

Tap Undo within a few seconds if you chose the wrong one. Open next visit takes you on; otherwise the app goes back to Today by itself.

It saves on the phone first and goes to the office as soon as it can. The office sees the reason.

If something goes wrong

• “Say what happened.”: Other needs a note.
• “It's already sent”: Undo came too late. Ask the office to put the visit back.
• “This visit is already closed” (“It's already finished, or it isn't for today.”): it's been finished, or it's on another day.

Who can do this

Cleaners on their own visits, and owners and managers working their own visits.