Before you start
Every feature is free during the trial, and no card is needed to start. The trial is 30 days unless an offer code gave you longer. The line at the top of each page says how many days are left and the day it ends.
During the trial you have a set number of texts for the whole trial. Plan and usage shows how many are left.
- Choose Add a payment method on the line at the top, or open Settings, then Plan and usage.
- Choose how you pay, Monthly or Yearly, and a plan.
- Under Payment method, choose Add a card.
What happens next
With a payment method added, your plan starts when the trial ends. You aren't charged before then.
With no payment method when the trial ends, the account becomes read-only. You can still see and download everything, but nothing can be changed, and automatic messages, invoices and reminders are paused. Nothing is lost. Add a payment method to carry on.
An account left read-only for 60 days is closed. Closing keeps everything for 90 days before it's deleted. See Close your account.
If something goes wrong
- “Your trial lets you have up to … people.”: choose a bigger plan, or remove people, before you add a payment method.
- “Ask the owner to add a payment method.”: everyone except the owner sees this. The owner sees an Add a payment method link in the same place.
Who can do this
The owner, and managers with Can change business settings, payments, accounting and the plan.
Still stuck? Send us a message.
