Not a window cleaner? Where this guide says round, you'll see route. It works the same way. You can change the word in Settings, then Scheduling.

Before you start

Each answer names the guide with the steps. If your question isn't here, type it in the help search in your own words.

  1. Find your question below.
  2. Open the guide it names for the steps.

Quick answers

  • Is there an Android app? Yes. The app is on Google Play for Android and the App Store for iPhone. On the web, see Get the phone app.
  • Can I use it on an iPad? The app is made for phones, and runs as an iPhone app on an iPad. On a tablet, use harulu on the web, in the browser.
  • Do my customers need an app? No. They use your customer portal in their browser, and can add it to their home screen.
  • Can I use my own domain? Yes, on every plan. See Your web address, your own domain, and adding harulu to another website.
  • Can I take Direct Debit? Yes, through GoCardless. See Direct Debit with GoCardless.
  • Can I take cards? Yes, by payment link or QR code, once card payments are connected. There's no tap to pay in the app. If you have your own card reader, record the payment with the method Card.
  • Does it connect to Xero or QuickBooks? Coming soon. See Xero and QuickBooks.
  • Does it track where my team is, by GPS? Not in the background, and never when they aren't working. If live locations is turned on for your business, the app shares where a cleaner is only while they're clocked in and the app is open.
  • What happens when it rains? You choose the new day for a round's visits, or move them by a number of days. Nothing moves by itself. See Rain delays, weather and closed days.
  • Can a cleaner ask for a holiday? Yes, in the app, under Me, then Holidays and time off. The office approves or declines it. See Holidays, sickness and time off.
  • Can I sign in on two phones? Each login works on one phone and one web browser at a time. See Signed in on one phone and one browser.
  • Can I make the text bigger? Yes, with your phone's own text size. See Bigger text, and light or dark.
  • Where do enquiries go? To Enquiries, in the Work part of the menu: website and phone enquiries, customer requests and quotes in one place. See Leads: people who've asked about your work.
  • Can I download my customers? Yes, as a spreadsheet. See Download or export a list of your customers.
  • Can I be in two businesses? Yes, with one login. See Work for more than one business, and switch between them.

If something goes wrong

  • harulu can't do something you need: tell us with Suggest a feature.

Who can do this

Everyone can read these answers.

Still stuck? Send us a message.