Before you start
This is for extra work the customer might pay for. For damage or a hazard, use Report an issue instead.
- On the visit, tap Extra work spotted.
- Under What you spotted, say what needs doing, such as moss on the porch roof.
- Tap Add a photo if it helps. Add another photo adds more.
- Tap Send to the office.
What happens next
Your owner gets a draft quote to check. Nothing goes to the customer until they've checked it. Without signal, it waits on the phone, and the office is told once it sends.
If something goes wrong
- “Say what extra work you spotted.”: write what you saw first.
- “Saved on this phone”: your owner hasn't been told yet. It sends when you're back online.
Who can do this
Anyone working the visit. Only the owner and managers send the quote.
Still stuck? Send us a message.