Not a window cleaner? Where this guide says round, you'll see route. It works the same way. You can change the word in Settings, then Scheduling.
Before you start
Removing someone signs them out straight away. Their history stays. To stop an accountant instead, see What each role can do.
- On Team, open the person.
- Choose Remove from the team.
- Read what happens, then choose Remove from the team to confirm, or Not now.
What happens next
You're back on Team, which says what happened. They can't sign in to this business any more, and we email them. Their visits, payments, time and the audit log keep their name. Their rounds and planned visits show in To do for you to give to someone else: nothing is given to anyone by itself.
Bring someone back
- On Team, under Removed, choose Reinstate next to them.
- Confirm with Reinstate.
They come back with the same access they had before, count towards the people your plan allows, and we email them.
If something goes wrong
- “We couldn't send them an email, so let them know.”: tell them yourself.
- “Too many changes. Try again later.”: wait a while.
- No Remove from the team on their page: you can't remove yourself or another owner here.
Who can do this
Only the owner, for managers and cleaners.
Still stuck? Send us a message.