“You don’t have access”

Why a page says you don't have access, and who to ask.

Help centre

Before you start

Each role can do a fixed set of things, and the owner chooses what each manager can use.

  1. Choose Back to dashboard.
  2. Ask the owner for what you need. For a manager, they tick it on your page in Team, under What they can use.

What happens next

Once the owner saves it, you see the change next time a page loads.

If something goes wrong

  • “You don’t have access to this.”: the owner hasn't given you that part. It says who to ask.
  • “You don’t have access.”: your role can't do this, whatever is ticked. Only the owner invites people, sees pay, closes the account and sees the audit log.

Who can do this

Only the owner changes what a manager can use.

Still stuck? Send us a message.

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