Before you start
Don't put gate codes or payment card details in a note.
- On the visit, tap Add note, write the Visit note and tap Save note.
- For damage or a hazard, tap Report an issue instead.
- Choose Hazard or Damage, and describe what happened. Tap Add photos if you can.
- Tap Submit issue.
What happens next
A note stays on the visit, for your team and the next visit. An issue tells your owner and managers when it's sent.
If something goes wrong
- “Write a note.”: the note is empty.
- “Describe the issue.”: say what happened before you submit.
- “Saved on this phone”: your owner hasn't been told yet. It sends when you're back online.
Who can do this
Anyone working the visit.
Still stuck? Send us a message.