Before you start
Download your data first: you may need records for tax. If you only want to stop paying, choose Cancel plan in Plan and usage instead: the account becomes read-only at the end of the period, and nothing is deleted.
- Open Settings. Under More settings, choose Close account.
- Under Download your data first, choose Download your data.
- Under Confirm, type your business's name exactly as it's shown, and say why you're leaving if you like.
- Choose Close account.
What happens next
- Nobody in your team can use the app or the admin for this business from then on.
- Your website and customer portal stop working.
- Your plan stops, so there's nothing more to pay.
- Everything is deleted for good after 90 days, except the history of changes (the audit log), which is kept for 6 years without anyone's personal details.
Until then, Your account is closing lets you download your data, or choose Keep my account.
If something goes wrong
- “Type your business's name exactly as it's shown to confirm”: check the spelling.
- “Only owners can close the account”: ask the owner.
Who can do this
Only the owner.
Still stuck? Send us a message.