Before you start
What they see: “This invitation has been used or has run out. Ask whoever invited you to send a new one.” Or “This link isn’t complete”, or no email at all.
Why: an invitation link works once. If they chose the web option, or opened it in the app already, it has been used. Links also run out after a while. Emails can also land in junk or spam.
- On Team, check they show as Invited, and that their email is spelt right.
- Ask them to look in their junk or spam folder for the invitation, and search for harulu.
- A cleaner opens the invitation on their phone. If the app isn't on it yet, they get it, then come back to the email and tap the invitation again.
- If the link is used or has run out, they can still get in. In the phone app, they tap Email code at the top, type the email they were invited with and tap Email me a code. Then they type the 6-digit code from the email and tap Sign in with code, or open the email's link on this phone. On the web, they choose Forgot password? and set a password.
- Once signed in, they see the invitation. They choose Accept invitation.
What happens next
They show as Active on Team, and their visits show in the app.
If something goes wrong
- “This invitation is no longer available.”: it was cancelled, or they were removed. The owner invites them again.
- “That person is already in your team or invited.”: they're on Team already. Use the steps above rather than inviting again.
- The email on Team is wrong: invite them again with the right email. Contact us if the wrong one needs taking off.
Who can do this
Only the owner invites people. The person invited does the signing in.
Still stuck? Send us a message.